Terms & Conditions

Terms

Custom Calligraphy Designs: All calligraphy work is custom designed hand drawn artwork and may vary from sample provided above due to variations in paper, ink, or other writing surface. All custom artwork is nonrefundable.

Due Dates: Final address list and all paper stock shall be due to calligrapher on: __________________. Complete Calligraphy order shall be shipped to customer on or before: ___________________. Any additions / deletions or corrections made to the mailing list after the due date may delay delivery past the shipping date.

Invitation Assembly / Mailing: At the customer’s request we can assemble, seal, and mail your completed invitation for an additional charge. Customers selecting this option must supply all components of the invitation and proper postage at least three days prior to the shipping date. Proper etiquette requires that invitations be mailed out at least six weeks prior to the event date. If postage is supplied by Tropical Treasures of Palm Beach LLC, we shall use the United States Post Office $0.61 (Wedding Cake) stamp and the $0.44 (Wedding Rings) stamp. Both stamps can be viewed at www.usps.com.

Deposit: 50% deposit is required to secure a place on the production schedule and start your order. Deposits are nonrefundable.

Customer Supplied Stock: In some rare cases, paper stock may be coated and unable to be written upon using pen and ink or will not allow ink to dry. In these cases the stock may be treated with a chemical fixative. If this treatment is needed, customer will be advised and charged an additional fee. If customer supplied stock cannot be treated, order will be cancelled and deposits refunded. Customer acknowledges that errors will occur with hand calligraphy or artwork. Customer bears full responsibility for the replacement cost of any item or paper stock on which an error occurs. Tropical Treasures of Palm Beach LLC, its owners, agents, and employees bear no responsibility for replacement of any items on which an error occurs during the calligraphy or art process.

Availability: You may reserve a time slot to ensure availability for $75.00 (non-refundable: applied towards your balance). This is highly recommended.

Rush Charges: There will be a 25% additional charge per piece for any work needed in five days or less.

Time Allotment: Typical weddings of 150 invitations require two weeks to complete.

Minimum order: $50.00.

Final Payment: Final Payment is due before order is shipped.

Methods of Payment: Payment may be made by PayPal (credit card or e-check), credit card (MasterCard / Visa), personal check (funds must clear prior to production), or money order made out to Tropical Treasures of Palm Beach, LLC.

Camera Ready Artwork: All custom camera ready artwork designs are returned to customer ready to be taken to a printer of your choice in paper and electronic format.

Address Lists: Mailing / name lists must be provided in Microsoft Word or Excel format in our provided format. No handwritten lists will be accepted. Addresses will be written out as they appear on the customer supplied mailing list. The word apartment or number can be replaced by a small bullet symbol so they do not require an extra line. Please indicate your preference when ordering. All envelopes will be addressed according to standard rules of etiquette unless otherwise specified in special instructions above.

Missing Zip Codes: There will be an additional charge of $0.75per address to look up each missing zip code.

Additional Customer Supplied Stock: All paper stock is supplied by customer. Customer must supply an additional 20% of stock above quantity ordered for any additions, errors, or changes. Example: if 100 envelopes are to be addressed, then 120 envelopes must be provided by the customer. Envelopes with liners or thick envelopes which will not allow a guide to show through will incur an additional $0.50 charge per envelope for preparation.

Additions / Changes: Additions / Changes to mailing list received after order has started production will be billed at twice the usual per piece rate and will be shipped with your order. Late additions which are received after your order has shipped will be billed at double the usual rate plus any applicable shipping charges.

Shipping / Delivery: Postage / Shipping fees are in addition to standard pricing. All shipping will be via FedEx, USPS, or UPS. Tropical Treasures of Palm Beach LLC is not responsible for any damage that may occur during shipping. Any local orders requiring delivery will incur a $25.00 delivery charge.

Terms

Order Form / Address file